Q: Its only a small crack does it need repairing? A: Yes, Absolutely. When cracks appear in mortar it breaks the bond that holds your masonry together allowing movement. It also allows water in and when water freezes it expands and suddenly your small crack becomes a very large crack resulting in added expense to you for repair and possible resulting in rebuilding of the area. Small crack repair is relatively inexpensive and is always the cheaper choice than ignoring it.
Q: Do I really need this or can I get away with that? A: We will always tell you the true and honest answer and never try to up sell you on anything as we have no need to. There are many different ways to approach and fix masonry and we will give you all the options available for you to decide which is best for your budget and future property maintenance.
Q: What happens if I leave it as it is? A: Its Likely to get worse. If you've called us to come look at your property for repair then it probably needs repairing. But if we find on closer inspection it is perfectly fine we will tell you just that. All problems have a root cause, we look to see what has caused the need for repair so it can be fixed at source even if it turns out not to be masonry related.
Q: What if it happens again? A: We take pictures of all work completed, note the area and attach it to your file. This way should an issue arise we can see if there is another underlying problem that needs to be corrected first that may have been overlooked based on budget. But of course we will come and repair any of of work that fails within a reasonable time frame. We want you to feel confident that the work we complete is going to last for years to come.